Faq's

Apply a few drops or the lightest spray to your wrist or the back of your hand. Don’t just sniff a flacon because perfume comes to life only on your skin. Wait a few moments. Give the fragrance time to bloom on your skin, to let the notes ‘talk’ to you.

Test on blotting paper or a tissue. It’s not as good as testing on your skin but it is the next best thing.

No more than three on your skin. Any more and your nose is likely to become confused. Apply the first fragrance to one wrist and wait a few minutes. Apply the second to the other wrist and a third fragrance to the inside of the elbow. Better still, try the fragrances first on a blotter,take them home and then decide which one or two you want to try on your skin.

Once your order has been dispatched from our warehouse, you’ll receive a dispatch e-mail with your tracking link. You can then track the parcel directly with the courier. Orders are normally dispatched within a few working days. If you can’t find your e-mail make sure you double check your junk/spam folders. Customer Service Email: support@fragmade.co.uk

Once an order has been placed unfortunately it cannot be cancelled or amended. You can return your order using our free returns service, or you can refuse delivery with the courier. The parcel will then be returned to us and we'll refund you. We’re hoping to be able to cancel or amend orders in the future!

We've gone paperless so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.

We offer delivery within the UK & Europe.

At present we use both Royal Mail and Evri as our main couriers for all orders. If you think you have been sent the incorrect tracking link, please try either of these tracking websites before contacting us: https://www.royalmail.com/track-your-item https://www.evri.com/track-a-parcel

If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can't locate it, get in touch with Customer Services via email or live chat and someone will investigate further. We’ll also ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Royal Mail. Once our investigation is complete we’ll then look at resending your order or refunding you.